Lorraine had a 20 year banking career where she was a trainer; worked as a customer service manager in branch banking; and as a Barclaycard account manager. She moved to the voluntary sector in 2000, initially as the training manager and subsequently as centre manager for Relate Worcestershire. Lorraine joined YSS in 2003 when she was brought in to develop and implement a YSS volunteering strategy and to take the operational lead on an innovative, ESF-funded project called Connect. The project supported short-sentence prisoners on their release from prison, using volunteer mentors to help reintegrate and resettle the offenders into their communities. Lorraine became YSS Chief Executive Officer in 2014, having previously been Director of Operations and Development.