What is ARC?

Accessing Resources in the Community (ARC) provides one to one support to 16-24 year olds who are in, or at risk of being involved in, the Criminal Justice System across West Mercia. Commissioned by John Campion, West Mercia Police and Crime Commissioner, ARC uses YSS Service Coordinators and Volunteer Mentors to support young people who are referred to the service, helping them to access community based activities. 

Where is ARC delivered?

ARC is delivered in Worcestershire, Shropshire, Herefordshire, Telford & Wrekin. 

How does ARC help?

There are a number of ways a young adult can get involved with ARC, including self-referral. The first step is to meet with an ARC service coordinator to discuss what it is going on in their life and what they want to achieve. The service coordinator will then help them get to where they want to go.

The service coordinator will ensure the young adult has access to all the relevant support services available in the community, and can refer the young person to the appropriate agency should specialist support be required.

ARC service coordinators will meet the young adult in the community, at flexible times including evenings and weekends, usually once a week. The face-to-face contact is supplemented by regular telephone and text contact. Generally a young adult is with ARC for approximately 12 weeks.

As well as working directly with an ARC service coordinator, each young person can also be allocated a volunteer mentor to provide ongoing motivation and support. The mentor will help them to decide what activities they would like to be involved in and what outcomes they want to achieve, for example gaining better social relationships, improving educational attainment and addressing health concerns.


What difference does ARC make?

The young adults who choose to join ARC often have a myriad of different issues to deal with, and many feel that what is on offer in the community is not for 'people like them'. YSS changes that perception by introducing them to a wide variety of activities, including sports clubs, employment training programmes, educational courses and community activities like art or music groups. 

Hear what real people have to say: 

Since February 2017 I have made lots of changes. I now no longer get in to trouble with the police or my parents, I’ve been accepted into full time education, I have gained part time employment, sorted little things like my bank account, been signed off by Social Services for the first time in seven years but most of all I have learned to believe that I am worthy.

Service User

I visited (service user) on Friday and was really encouraged by the evident transformation in his confidence, ability to challenge/disagree with Mum and was equally pleased with Mum's positive response to this. All great stuff!

Social Worker


I am delighted to have completed my college course and achieved my CSCS card. I couldn’t have done it without the help and support YSS has given.

Service User

Once again I can’t thank you enough for what you’ve done with my family. His attitude and behaviour has changed completely towards me and his siblings, and he is back to being my son. Not only that, but his change has also had a great effect on his younger brother, who undoubtedly copies him. His behaviour is also so much better and it really is good here now.

Mother of service user

 To read a case study please click here.

Want to get involved?

Become an ARC Volunteer  

Apply to become a YSS ARC volunteer mentor by downloading the forms below. Once completed, please email to Volunteer Coordinator Laura Evans: [email protected]

ARC volunteer mentor role description

YSS Volunteer Application Form

YSS Safeguarding Declaration Form 

YSS Equal Opportunities Form

Privacy Notice

Make a referral

If you would like to refer a young adult to ARC or are aged 16 – 24  and want to know if ARC is for you, please email [email protected] or call 07584 706394.

Following the resounding success of ARC and the demand for a similar service for a younger age group, YSS was awarded further funding from the West Mercia Police and Crime Commissioner to work with young people aged 13-16. This service, called Divert, started in August 2017. Read more about it here