We’re here to help through this difficult time. Our services are still operating across the West Mercia region and taking referrals from partner agencies. In line with government advice, we are working from home and providing support remotely. In some circumstances, our workers are working in the community as part of the keyworker response.

Calls to our office are diverted to our information line. If you need non-urgent help and support, leave your contact details on 01905 730780 (outside office hours: 07623 516353) and we will call you back. You can also email us at [email protected] 

Please refer to individual YSS services below for more information:  

  • Our Early Help service in Shropshire provides support to families via telephone and video calling. To refer please contact [email protected]. If you are worried a child in Shropshire might be at risk of abuse or neglect call 0345 678 9021.
  • Our Young Carers service in Worcestershire is providing one to one support via telephone and video calling.  We are also holding regular Facebook drop in chats, Houseparties and offer a Facebook messenger service. Our registered young carers are able to contact us whenever they would like support, via [email protected] . You can also call us on 01905 619886 and we will call you back. If you have an urgent issue, please call Jon Cawdron on 07717 766152.
  • Shropshire Young Carers provide telephone and video calling support. Contact Simon Jones on 07801 576326 or email [email protected] Young carers can also join the Facebook group 'Crossroads Together – Young Carers.'
  • Appropriate Adult: Liaison continues with NAAN and the local Police inspectors to ensure all measures are being put in place to safeguard the young person and AA. Referrals to [email protected] or [email protected] 
  • #MORSE (Safer Roads): email [email protected] if you want to refer someone or need help.
  • Criminal Justice: Prison link workers are now offering community based wellbeing and personal relationship sessions.  All pre-release visits are on hold and all gate collections are being risk assessed on an individual basis. Contact for Shropshire/Telford/Herefordshire [email protected], Worcestershire [email protected]
  • Remember Veterans: contact [email protected]
  • Chrysalis: contact [email protected] 07585 400786 or [email protected] 07704 155589

Local support - West Mercia


Worcestershire council: www.worcestershire.gov.uk/coronavirus

Here2Help: http://www.worcestershire.gov.uk/here2help

Worcestershire Association of Carers: https://www.carersworcs.org.uk/ 

Citizen's Advice Worcester: https://cabwhabac.org.uk/

A helpline for people who are self isolating in Malvern and surrounding area: https://www.communityaction.org.uk/stay-connected-help-line/

Worcester Community Trust: https://www.worcestercommunitytrust.org.uk


Shropshire council: https://shropshire.gov.uk/coronavirus

Turn to Us Shropshire: https://www.turn2us.org.uk/

Shropshire MIND: https://www.shropshiremind.org/

Crossroads Together (support for carers including young carers): https://www.crossroadstogether.org.uk/


Herefordshire council: https://shropshire.gov.uk/coronavirus

Home Start (support for families): http://www.home-startherefordshire.co.uk

Hereford & District food bank: https://hertforddistrict.foodbank.org.uk/

Herefordshire MIND: https://www.herefordshire-mind.org.uk/

Telford & Wrekin

Telford & Wrekin council: https://www.telford.gov.uk/site/


Warwickshire council: https://www.warwickshire.gov.uk/information-coronavirus

Warwickshire MIND: https://cwmind.org.uk/

Friendship Project for Children: https://www.friendshipproject.co.uk/about/why-we-exist/

General advice, information and support

Financial advice and support



Support for young people




Support for families 

Information and support for victims of domestic violence: www.hestia.org/brightsky

Advice and support for women: https://www.womensaid.org.uk/

Family/parenting support and advice: https://www.familylives.org.uk/how-we-can-help/for-professionals/ 

Literacy/reading support: https://literacytrust.org.uk/family-zone/

Online sports activities: https://www.sportspartnershiphw.co.uk/stay-active-at-home

Online learning resources: https://www.twinkl.co.uk/home-learning-hub?utm_source=twitter&utm_medium=social&utm_campaign=homelearninghub

Activities for 0 - 5 year olds: https://hungrylittleminds.campaign.gov.uk/

Teaching resources: https://www.kids.classroomsecrets.co.uk

Free, printable activity sheets: https://www.getselfhelp.co.uk/freedownloads2.htm#Worksheets_

Help on how to video call family and friends: https://www.bbc.co.uk/news/technology-51968122

National charities' help lines 

Age UK 0800 678 1602
Asthma UK 0300 222 5800 
British Heart Foundation 0300 330 3311 
Diabetes UK 0345 123 2399 
Mind 0300 123 3393 
Scope 0808 800 3333 
The Silver Line 0800 470 8090
Carers UK 0808 808 7777
Citizen's Advice 03444 111 444

General guidance

NHS guidance: https://www.nhs.uk/conditions/coronavirus-covid-19/

Government updates: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

Advice for pregnant women and their families: https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/covid-19-virus-infection-and-pregnancy/

Looking after your mental health