What is Enhanced Support Service (ESS)? 

ESS is aimed at supporting and helping individuals who have indicated they want to stop offending. They are often complex and chaotic individuals in need of intensive one-to-one support. Involvement in ESS is offered by what are now called Offender Managers (formerly Probation Officers). ESS is commissioned by the Warwickshire and West Mercia Community Rehabilitation Company in order to reduce reoffending rates across our region.

Where is ESS delivered?

ESS is delivered in Worcestershire, Shropshire, Herefordshire, Telford & Wrekin. 

How does ESS help?

Offender Managers make referrals for those on a prison licence or community order who are most at risk of reoffending, who have complex needs and who have a degree of motivation to change. One to one meetings take place with a skilled YSS keyworker in the community at times and places that are suitable for the individual.

Meetings are backed up by regular telephone and text contact and an out of hours helpline is available 365 days a year. An integral part of the partnership approach is the robust communication processes in place between YSS staff and partners. This ensures that risk is managed and updated by everyone involved, as well as identifying and addressing need in a fluid and immediate way.

At YSS we use the seven national Reducing Reoffending Pathways as our starting point in looking at what stage each person referred is at. These are: accommodation; children and family; finance and debt; education, training and employment; attitude, thinking and behaviour; health – including mental health – and substance misuse. We work together to devise an action plan, agreeing and prioritising what needs to happen to achieve the desired outcomes.

How much support is on offer?

What we do depends on the individual and their needs.  People are offered the chance to come onto ESS if they have a degree of motivation to change and their Offender Manager will determine what level of help is required. Those deemed most at risk of reoffending are offered 20 face-to-face meetings spread across 10 weeks; the mid-level is 10 face-to-face contacts over 10 weeks; and the lowest level offers five face-to-face contacts over five weeks. All meetings are backed up by regular phone calls and texts and an out of hours helpline is available 365 days a year manned by trained YSS staff.


What difference does ESS make?

Hear what real people have to say:


My YSS Keyworker made me feel very comfortable and I am very happy with the support I received from YSS. I was very happy about my appointment times and location, especially once I secured Employment. As appointments were made around my working hours, home visits helped my compliance. My YSS Keyworker was very professional and communicated very well with me throughout. YSS has impacted on my issues around Housing, Mental Health, Finances, Substance use as well as Employment and Compliance. I can’t think of any changes that could improve the service YSS provides as I found my Keyworker a great help and I would definitely recommend YSS to other service users. 

Service User


The professionalism of YSS staff is very good and they communicate with me about service user issues very well. In my professional opinion the impact YSS have on our service users, covers all seven of the Reducing Re-offending Pathways, from Housing, Physical/Mental Health, Finances, Substance use, ETE, Relationships as well as Compliance and Positive activities.

Offender Manager

 To read a case study please click here

Want to get involved?

Become a volunteer 

Apply to become a YSS volunteer today by downloading the forms below. Once completed, please email to Volunteer Coordinator Laura Evans: [email protected]

ESS volunteer role description 

YSS Volunteer Application Form

YSS Safeguarding Declaration Form 

YSS Equal Opportunities Form

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