Who we are

We are a charity that helps people to help themselves, and we’ve been doing so for more than thirty years. There are thousands of people in our communities who struggle with life and face what seem to be insurmountable barriers.

We provide a wide variety of community-based support for people and are often described as the ‘glue’ between those at risk of social isolation and the wider mainstream society.

We give people the practical and emotional support they need to help them thrive and to achieve their potential.  Many of those we work with have multiple and complex needs; we ensure that their voices are heard, and their needs are met.

We run a diverse range of services working with seven to 70 year olds but our aim is always the same – to help people to break through barriers and to achieve their potential.

Contact details of the charity


Polysec House, Blackpole Trading Estate West

Hindlip Lane



Contact details of Data Manager

If you have any questions or concerns regarding the information we hold on you, the use of your information or would like to discuss further, please contact:

Karen Moody

Finance Director

[email protected]

01905 730780

Why we collect information (purpose of processing)

The processing of data and this privacy notice relates to all service information processed within YSS.

We process your data to support delivery of appropriate care and support to you. We tailor our support and the information we collect about you to make sure that you and/or your family get the right support, at the right place and at the right time.

Legal basis for processing:

  • The data subject has given consent to the processing of his or her personal data for one or more specific purposes
  • Processing is necessary for the performance of a service/contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract


Special Category Data

YSS processes and stores special category data or personal sensitive information for the benefit of the data subject. This data comprises but is not limited to one or more of the following:

  • race;
  • ethnic origin;
  • religion;
  • health;
  • sexual orientation.
  • criminal offences

How we collect information

We may ask for or hold personal confidential information about you which will be used to support delivery of appropriate care and support. This is to ensure the provision of appropriate support to recipients of our services across our projects.

These records may include:

  • Basic details such as name, address, date of birth, next of kin.
  • Details and records of your family including medical, school and housing information.
  • Contact we have had, such as appointments and home visits.
  • Details and records of support and care, including notes and reports about your health.
  • Information from people who care for you and know you well, such as health professionals, supporting bodies and relatives.
  • Employment details/records
  • Criminal records
  • Local councils
  • Initial/Final needs analysis
  • Referral details – How did you access our support?

It may also include personal sensitive information such as sexuality, race, your religion or beliefs, and whether you have a disability, allergies or health conditions. It is important for us to have a complete picture, as this information assists staff involved in supporting you to deliver and provide improved services and to deliver appropriate support to meet your needs.

Information is collected in a number of ways, via referral forms, local council, consent forms, referrals from your GP, self-referrals, criminal justice system, other professionals or directly given by you.

How we use information

  • To help inform decisions that we make about the support you need.
  • To ensure that the service we deliver is safe and effective.
  • To work effectively with other organisations who may be involved in your support.
  • Find appropriate activities/support services for you to access.
  • To ensure our services can meet future needs.
  • To review support provided to ensure it is of the highest standard possible.
  • To train support/volunteer professionals.
  • For research and audit.
  • It helps you because;

Accurate and up-to-date information assists us in providing you with the best possible care and support.

Where possible, when using information to inform future services and provision, non-identifiable information will be used.

Recipients of personal data

To provide the best support possible, sometimes we will need to share information about you with others, and will only do so if you have given us permission. This consent is only overridden in the case of a safeguarding and public protection concerns.  We may share your information with a range of Health and Social Care organisations, schools, councils, job centres and regulatory bodies. You may be contacted by any one of these organisations for a specific reason; they will have a duty to tell you why they have contacted you. Information sharing is governed by specific rules and law.


YSS takes referrals from a wide variety of sources dependant on the service we are providing. You may be referred by your GP or current healthcare professional, by the Criminal justice system, via self- referral, local authority, school or family member to YSS. YSS may need to refer you to another professional, government department or local authority team for part of your support. YSS will always gain written consent before a referral is completed unless a safeguarding issue or public protection concern has been identified.

Retention period of your data

YSS aligns its retention periods for the storage of service user information and records to contractual requirements or to the local Government Records Management code of practice and the NSPCC Guidelines. You can ask to see our Retention Schedule.

Your rights

Rights given under Data Protection

How to exercise your rights                                         

To be informed

Read this Privacy policy about how we use your information

To access personal data

Contact our Data Manager and we shall respond to you within 30 calendars days of receipt of proper identification

To have incorrect data updated

Contact our Data Manager with any inaccuracies or queries

To stop or restrict  processing

Contact our Data Manager

To object to how your personal data is processed

This is detailed when you give your consent to receive information regarding our services and support or activities/events we may organise for you to attend. Contact our Data Protection Manager with any queries

Right to withdraw consent

You have the right to refuse/withdraw consent to information sharing at any time. We will fully explain the possible consequences to you at such a time as withdrawing consent which could include delays in you receiving the care and support you may require.

You may withdraw your consent to receive information about our services/activities/events at any time by contacting your key worker/volunteer or our Data Protection Manager.

Your right to complain

We try to meet the highest standards when collecting and using personal information. We encourage people to bring concerns to our attention and we take any complaints we receive very seriously.

You can submit a complaint to YSS at any time by contacting;

Karen Moody

Finance Director

[email protected]

01905 730780

You always have the right to complain to our supervisory authority.  YSS is based in the UK and our Supervisory Authority is the UK Information Commissioners Office, and more information can be found here:

or you can write to the ICO by using the address below;

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow Cheshire SK9 5AF